<section class="shipping-policy">
<h1>Moho Mate – Shipping Policy</h1>
<p><strong>Last Updated:</strong> January 11, 2026</p>
<p>
At Moho Mate, we are committed to delivering your order as quickly and reliably as possible.
Please review our shipping policy below.
</p>
<hr />
<h2>Processing Time</h2>
<p>
All orders are processed within 1–3 business days after payment is received.
</p>
<p>
Orders placed on weekends or holidays will be processed on the next business day.
</p>
<p>
During periods of high demand, promotions, or holidays, processing times may be slightly extended.
</p>
<hr />
<h2>Shipping Method & Delivery Time</h2>
<p>
We currently ship orders within the United States.
</p>
<p>
Estimated delivery time after processing is 3–5 business days, depending on your location and carrier service.
</p>
<p>
Delivery times are estimates and not guaranteed.
</p>
<hr />
<h2>Shipping Costs</h2>
<p>
Shipping costs are displayed at checkout.
</p>
<p>
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
</p>
<p>
Shipping protection may be offered as an optional add-on at checkout.
</p>
<hr />
<h2>Order Tracking</h2>
<p>
Once your order has shipped, you will receive a confirmation email with tracking information.
</p>
<p>
Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.
</p>
<hr />
<h2>Multiple Item Orders</h2>
<p>
Orders containing multiple items may ship together or separately, depending on availability and packaging requirements.
</p>
<p>
If items ship separately, you will receive tracking information for each shipment.
</p>
<hr />
<h2>Incorrect Address</h2>
<p>
Please ensure your shipping address is entered correctly at checkout.
</p>
<p>
Moho Mate is not responsible for orders delivered to incorrect addresses provided by the customer.
</p>
<p>
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.
</p>
<hr />
<h2>Lost or Stolen Packages</h2>
<p>
Moho Mate is not responsible for packages marked as delivered by the carrier.
</p>
<p>
If you believe your package is lost or stolen, please contact the carrier directly and notify us at
<a href="mailto:support@mohomate.com">support@mohomate.com</a> so we can assist where possible.
</p>
<p>
Shipping protection, if purchased, may cover certain delivery issues.
</p>
<hr />
<h2>Damaged Packages</h2>
<p>
If your package arrives damaged, please contact
<a href="mailto:support@mohomate.com">support@mohomate.com</a>
within 15 days of delivery and include photos of the damage so we can assist with a replacement or resolution.
</p>
<hr />
<h2>Delivery Delays</h2>
<p>
Moho Mate is not responsible for delays caused by:
</p>
<ul>
<li>weather conditions</li>
<li>carrier disruptions</li>
<li>natural events</li>
<li>circumstances beyond our control</li>
</ul>
<p>
We appreciate your patience in these situations.
</p>
<hr />
<h2>International Shipping</h2>
<p>
At this time, Moho Mate does not offer international shipping.
</p>
<hr />
<h2>Contact</h2>
<p>
If you have questions about shipping, delivery, or tracking, contact:
</p>
<p>
<strong>Moho Mate</strong><br />
Email: <a href="mailto:support@mohomate.com">support@mohomate.com</a>
</p>
</section>
